Refund Policy

Last Updated: January 1, 2025

We want you to be completely satisfied with your Aromatail purchase. If you are not happy with your order, we are here to help.

1. Returns

•       You have 30 days from the date of delivery to request a return.

•       Items must be unused, unopened, and in their original packaging.

•       Opened or used consumable products (flavor drops, infusion kits) cannot be returned for hygiene reasons unless they arrived damaged or defective.

2. Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 5-7 business days to your original payment method.

3. Exchanges

If you received a defective or damaged item, we will replace it at no extra cost. Please contact us within 48 hours of delivery with photos of the item.

4. Non-Returnable Items

•       Opened consumable products

•       Gift cards

•       Items marked as final sale

5. Shipping Costs

Return shipping costs are the responsibility of the customer unless the item is defective or we made an error with your order. We recommend using a trackable shipping service for returns.

6. Late or Missing Refunds

If you have not received your refund within 7 business days of approval, please first check with your bank or credit card company. If you still have not received it, contact us at support@aromatail.com.

7. Contact

To initiate a return or refund, please email: pete@aromatail.com