Orders & Shipping

Q: How long does shipping take?

A: Standard shipping takes 5-7 business days. Expedited options are available at checkout.

Q: Do you ship internationally?

A: Yes! We ship worldwide. International delivery times vary by location, typically 10-20 business days.

Q: Can I track my order?

A: Absolutely. Once your order is shipped, you will receive a tracking number via email.

Q: Can I change or cancel my order after placing it?

A: Orders can be changed or cancelled within 24 hours of placement. Please contact us at support@aromatail.com immediately.

Products

Q: Are Aromatail flavors safe to consume?

A: Yes. All our flavor drops are food-grade, made from natural and artificial flavorings approved for consumption. Always follow usage instructions on the label.

Q: How do I use the Luxury Infusion Box?

A: Each infusion box comes with a detailed instruction manual. Simply add your spirit of choice, insert the infusion kit, and let it rest for the recommended time. Full instructions are included in the box.

Q: How many uses do I get from one flavor bottle?

A: Each 30ml bottle provides approximately 30-40 uses depending on the serving size.

Returns & Refunds

Q: What is your return policy?

A: We offer a 30-day return policy for unused, unopened items. Please see our full Refund Policy for details.

Q: My item arrived damaged. What do I do?

A: Please contact us within 48 hours of delivery with photos of the damaged item. We will arrange a replacement or full refund promptly.

Account & Payments

Q: What payment methods do you accept?

A: We accept all major credit/debit cards, PayPal, Apple Pay, and Google Pay.

Q: Is my payment information secure?

A: Yes. All transactions are processed through secure, encrypted payment gateways. We do not store your card details.